Terms of service

Terms of Service

Overview

This website is operated by Primal Pet Labs, a Delaware limited liability company. Throughout the site, the terms "we," "us," and "our" refer to Primal Pet Labs. Primal Pet Labs offers this website, including all information, tools, and services available from this site, to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following Terms of Service ("Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform that allows us to sell our products and services to you.

Section 1 — Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence.

You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including copyright laws).

You must not transmit any worms, viruses, or any code of a destructive nature.

A breach or violation of any of the Terms will result in immediate termination of your Service.

Section 2 — Health and Veterinary Disclaimer

Primal Pet Labs products are nutritional supplements intended to support general canine health and wellness. They are not medications, are not intended to diagnose, treat, cure, or prevent any disease, and are not a substitute for veterinary care.

Statements made about our products on this website, in advertising, or in any associated materials have not been evaluated by the U.S. Food and Drug Administration. If your dog has an existing health condition, is pregnant or nursing, is on medication, or is under veterinary care, consult your veterinarian before introducing any new supplement. Discontinue use and contact your veterinarian if any adverse reaction occurs.

You are responsible for verifying that our products are appropriate for your specific dog.

Section 3 — General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (excluding credit card information) may be transferred unencrypted and may involve transmissions over various networks and changes to conform to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without our express written permission.

Section 4 — Accuracy of Information

We are not responsible if information on this site is not accurate, complete, or current. Material on this site is provided for general information only and should not be relied upon as the sole basis for decisions without consulting more authoritative sources. Any reliance on material on this site is at your own risk.

Section 5 — Modifications to Service and Prices

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part of it) without notice. We are not liable to you or any third party for any modification, price change, suspension, or discontinuance of the Service.

Section 6 — Products

Certain products may be available exclusively online. These products may have limited quantities and are subject to return or exchange only according to our Refund Policy.

We have made every effort to display the colors and images of our products as accurately as possible. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right to limit the sales of our products to any person, geographic region, or jurisdiction, and to limit the quantities of any products we offer. All descriptions and pricing are subject to change at any time at our sole discretion. We reserve the right to discontinue any product at any time.

We do not warrant that the quality of any products purchased will meet your expectations.

Section 7 — Billing and Account Information

We reserve the right to refuse any order you place with us. We may, at our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing or shipping address.

You agree to provide current, complete, and accurate purchase and account information for all purchases. You agree to promptly update your account information, including email address and credit card details, so we can complete your transactions.

Section 8 — Optional Tools and Third-Party Links

We may provide access to third-party tools we neither monitor nor control. You acknowledge that we provide access to such tools "as is" without warranties. Use of any optional third-party tools is at your own risk.

Our site may include materials and links from third parties. We are not responsible for the content or accuracy of third-party materials or websites and have no liability for any third-party materials, websites, products, or services.

Section 9 — User Comments, Reviews, and Submissions

If you send creative ideas, suggestions, proposals, plans, reviews, testimonials, or other materials (collectively, "submissions"), you agree we may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use any submissions you forward to us. We are not obligated to maintain submissions in confidence, pay compensation for them, or respond to them.

Reviews and testimonials posted on our website or social media may be lightly edited for length and clarity, but never in a way that changes the meaning of the customer's experience.

You agree that your submissions will not violate any rights of any third party (including copyright, trademark, or privacy rights), will not contain libelous or otherwise unlawful material, and will not contain any virus or malware. You may not impersonate someone else or mislead us as to the origin of any submission.

Section 10 — Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.

Section 11 — Errors and Omissions

Occasionally there may be information on our site that contains typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, shipping charges, transit times, and availability. We reserve the right to correct any errors and to change or update information or cancel orders if any information in the Service is inaccurate at any time without prior notice (including after you have submitted your order).

Section 12 — Prohibited Uses

You are prohibited from using the site for any unlawful purpose, to solicit unlawful acts, to violate any regulations, to infringe on intellectual property rights, to harass or discriminate against anyone, to submit false information, to upload viruses, to collect others' personal information, to spam, or to interfere with the security of the Service.

Section 13 — Disclaimer of Warranties and Limitation of Liability

We do not guarantee that your use of our Service will be uninterrupted, timely, secure, or error-free. We do not warrant that results obtained from using the Service will be accurate or reliable.

You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products delivered through the Service are (except as expressly stated) provided "as is" and "as available," without any representations, warranties, or conditions of any kind, either express or implied, including implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Primal Pet Labs, our directors, officers, employees, affiliates, agents, contractors, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind — including lost profits, lost revenue, lost savings, loss of data, replacement costs, or similar damages — whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of any Service or product, or any claim related in any way to your use of the Service or any product. Because some states do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states our liability is limited to the maximum extent permitted by law.

Section 14 — Indemnification

You agree to indemnify, defend, and hold harmless Primal Pet Labs and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, suppliers, and employees from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of these Terms or your violation of any law or the rights of a third party.

Section 15 — Severability

If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms.

Section 16 — Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement.

These Terms are effective unless and until terminated by either you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use our Services. If we determine that you have failed to comply with any provision of these Terms, we may terminate this agreement at any time without notice, and you will remain liable for all amounts due up to the date of termination.

Section 17 — Entire Agreement

These Terms of Service and any policies posted by us on this site constitute the entire agreement between you and us and govern your use of the Service.

Section 18 — Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of laws provisions. Any dispute arising under or relating to these Terms shall be resolved exclusively in the state or federal courts located in Delaware, and you consent to the personal jurisdiction of those courts.

Section 19 — Changes to Terms

We reserve the right, at our sole discretion, to update or replace any part of these Terms by posting updates on our website. Your continued use of the website following any changes constitutes acceptance of those changes.

Section 20 — Contact

Questions about the Terms of Service should be sent to info@primalpetlabs.com.

Primal Pet Labs 1207 Delaware Ave #2257 Wilmington, DE 19806 info@primalpetlabs.com